Fathom

Fathom captures interview notes for 300,000+ companies and writes the structured summary, action items, and shareable clips into Salesforce, HubSpot, or the ATS without manual logging. Recruiters use it to stay present in candidate calls instead of typing through the conversation. SOC 2 Type II, GDPR, and HIPAA compliance cover regulated hiring. Reviewers single out summary accuracy across Zoom, Meet, and Teams and the clean CRM sync; the most common complaint is the free plan losing value after the trial. Best fit for recruiting teams running high-volume candidate calls and agencies tracking client conversations.

• Capture candidate summaries that auto-populate ATS records instantly
• Search transcripts by keyword to surface candidate details
• Generate AI scorecards identifying interviewers missing behavioral probes

• Agency recruiters running high-volume candidate screens who lose billable hours to manual note transcription and CRM logging
• In-house TA teams at HIPAA or SOC 2-regulated employers needing compliant call recording for healthcare or finance roles
• Recruiting ops leaders coaching junior screeners where real-time scorecards reveal qualification-question gaps
• Multi-client staffing agencies syncing candidate feedback into Salesforce or HubSpot without post-call admin work

Reviewers single out Fathom as the top-rated AI notetaker on G2, with particular praise for meeting summary accuracy across Zoom, Google Meet, and Microsoft Teams. The CRM sync to Salesforce and HubSpot draws positive feedback because notes land in the right system without manual copying. Complaints cluster around the free plan losing value after the trial period ends and limited enterprise-specific features relative to more expensive competitors.

Source: G2 (6200 reviews) · Updated April 23, 2026